Shipping & Returns (United States Only)

 

 COST

TIMING

STANDARD SHIPPING

 $5.00 

FREE on orders above $50

5 – 7 Business Days (longer for non-contiguous states + territories)

SECOND-DAY SHIPPING

$15.00 

 

Based on Business Days (excluding Saturdays + Sundays)

Orders ship within 24 hours of being placed, except on Friday and Saturday.
Orders placed after 1:00 pm PST will be processed the next business day.

    We DO NOT ship to any box-type address including PO/APO/FPO.

    For international consumers, we recommend contacting the authorised distributor for your country to see where in your area Scitec Nutrition products are sold.

    Customer Service

    Your order is extremely important to us.

    Please CONTACT US if you have any queries or issues relating to your order. 

    All queries are answered in the order they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.

    Return Policy

    Scitec Nutrition may accept returns of merchandise purchased directly from Scitec Nutrition through the Site only when all of the following conditions are satisfied:

    • The merchandise must be received by Scitec Nutrition within 30 days of your purchase, no returns will be accepted after this time period.
    • You must provide your Purchase Order number as received when your order was placed through the Site.
    • The product is unopened and undamaged.

    Please send any such returns along with a printout of your receipt, to the following address:

    TAGG Logistics

    372 HAZELWOOD LOGISTICS CENTER DR

    St. Louis, MO 63042

    US

    We will refund the purchase amount including taxes, minus shipping, and credit the method you paid.

    Apparel and Accessories

    Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging

    Dietary Supplements and Consumable Products

    Dietary supplements and other consumable product returns are only accepted if purchased through the Site or Consumer Affairs for which 75% or more of the product is unused.

    If you need to make a return, please call us during normal business hours (9-5 Central M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

    All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

    Damaged, Lost or Stolen Merchandise

    We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

    Promotional Items

    All sales are FINAL on any promotional items sold on the Site or otherwise distributed by Scitec Nutrition through any other format, and Scitec Nutrition will not accept any returns of promotional items for any reimbursement whatsoever.

    Back Orders

    Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.

    Delays

    Orders are typically shipped within 1 - 2 business days. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow 5 to 7 business days for delivery.

    Prices & Availability

    Prices and availability of all products are subject to change without notice.

     

    GOT MORE QUESTIONS? WHY NOT CONTACT US?

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